"It’s the dialogue that you have that enables them (patients) to move from a really vague
idea of something they might want to achieve into operationalising three or four targeted
specific goals with clear, you know, measurable ways in which they will know if it’s been
"things go round and round and round in lots of different ways depending on how you are
feeling. Getting it down on paper is a completely different matter…it forced me to really
think about what I was doing."